Today (September 2, 2016), Samsung announced globally (excluding China) voluntary recall for Galaxy Note 7 due to possible battery quality issues in some phones.
The official statement can be found here and quoted below.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Why Samsung recall Galaxy Note 7 globally?
The Galaxy Note 7 recall is due to reported battery issues.
According to Samsung, there are 35 cases reported till September 1 (among about 1 million sold Galaxy Note 7 devices).
Up to now, nobody is injured. The damage is limited to Galaxy Note 7 devices only.
Because Samsung cannot identify the batch of batteries with potential quality issues from one of its two battery cell suppliers, as a preventive measure, they decided to recall all Galaxy Note 7 voluntarily.